What is 2-Way SMS?

Engage in 2-Way SMS conversations and build customer relationships.

Two-way SMS opens the communication channels to let businesses engage in 2-way conversations by receiving an inbound SMS message from a mobile handset, thus creating a powerful message tool. It provides the functionality to interact with your mobile audience, allowing them to respond to campaigns, send follow-up messages, provide feedback, participate in competitions as well as build new and existing relationships.

To run a 2-way messaging service, SMS numbers are required to receive the inbound message. Dialogue’s 2-way SMS service provides long numbers, shortcodes*, or Virtual Sims** to receive real-time SMS responses immediately and efficiently. With our reliable gateway and cost-effective reply paths, the SMS replies can be forwarded to email addresses, stored in the application inbox, or your API.

 _{*SMS shortcodes can be used for zero rate services. Freetext shortcodes are also available in certain countries where the mobile handset user incurs no charge to send a SMS message to the shortcode.
**Dialogue’s Virtual SMS hosting is an alternative solution in markets where local mobile operators may not offer virtual SIM numbers.}