Why SMS for Zendesk® Helpdesk?

  • Additional communication channel
  • Optimize customer conversations
  • Instant ticket & service updates
  • First two-way SMS service
  • Seamless integration with the platform
  • Boost customer service & satisfaction
  • Keep track of customer issues
  • Records updated in one place
  • Use SMS whilst on the move
  • SMS when other channels offline

for the SMS Widget for Zendesk® Helpdesk

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What is the SMS for Zendesk® Helpdesk Solution?

The SMS for Zendesk helpdesk solution hosted by Dialogue Communications provides instant SMS messaging, with real-time ticket updates and alerts for both customers and agents. The solution offers two SMS products, the SMS Widget which supports external communication and the SMS Target for internal SMS alerts.

dialogues sms for zendesk widget

SMS Widget for Zendesk® Helpdesk

Improve customer service using two way SMS for support ticket updates and allow clients to respond to the SMS. All records updated are logged against the relevant ticket. Get connected with Dialogue’s two way SMS Widget.

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dialogues sms for zendesk widget

SMS Target for Zendesk® Helpdesk Agents

Create and automate SMS messaging alerts to monitor and track your customer tickets when you’re away from your web browser. Stay updated with Dialogue’s SMS target for Zendesk helpdesk.

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Get in touch for more information about Dialogue SMS for Zendesk helpdesk. Simply complete the online form

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