Dialogue SMS Widget BETA for Zendesk® Helpdesk
The SMS widget for Zendesk Helpdesk is an external two way SMS plug-in that lets you send and receive SMS messages from within your Zendesk application. This allows both your customers and support staff to receive SMS updates on ticket activity on their mobile phone. Customers and support staff can also reply to SMS messages to provide feedback or update the status of an active ticket. Remote agents can also open and close tickets via SMS. Any updates or changes made via SMS are logged against the relevant ticket records.
The SMS Widget also provides access to the SMS broadcast tool that enables users to send SMS notification or announcements as required to clients, groups or agents.
With the SMS widget you no longer need to rely on just email. Easily enhance your customer services offering by adding Dialogue’s two-way SMS Widget to your Zendesk application.
Why add the Dialogue SMS Widget
- First two-way SMS messaging solution available in theZendesk application
- Communicate with customers and helpdesk agents
- Instant, real-time and reliable communication
- Delivers SMS messages to all mobile phones
- Stay updated & connected with SMS whilst on the move
- Keep clients updated via SMS when online & email access is not available
- Agents can gather information for logged tickets quicker
- Improve response times without having to wait for email responses or log details into the Zendesk application.
- Send SMS broadcasts for client announcements or notification
- Simple & seamless integration with Zendesk helpdesk
- No contracts or set up fees
- High quality and reliable SMS routing
Key features
- Customers can create new tickets via SMS
- Feedback, updates and solutions can be sent via SMS
- Create automatic SMS alerts for agents
- Send SMS notifications on the ticket activity
- Remote agents can solve or close any tickets via SMS
- Customers can close own tickets should they solve the issue themselves
- Enable SMS alerts for tickets raised via other channels
- Can update all contacts assigned to a particular ticket
- All SMS conversations are stored against the relevant tickets
- Track the length of your SMS message and the number of characters used
- View the number of SMS messages sent and your SMS balance remaining
- Access the SMS broadcast functionality to send out SMS announcement to agents, customers or groups.
- Get the SMS target product with this service
How to set up the SMS Widget
- Sign up online to our SMS for Zendesk service
- You will receive access to the SMS Target product and details how to set up the SMS widget
- You will be directed to our integration page where you will be asked to enter a few details. Clicking the Integrate button we install the necessary widget code and you are up and running.
How the SMS Widget can help your needs:
- Additional communication channel
- Boost customer services & satisfaction
- Optimize customer communication
- Notify both customers & helpdesk staff
- Send & receive SMS ticket updates
- Keep track of customer issues
- Records saved in one place
(Currently only supports 'Zendesk Classic' Version)
Contact us
Get in touch for more information about Dialogue SMS for Zendesk helpdesk. Simply complete the online form
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