Vertical Markets
Corporate
More businesses are now starting to use SMS messaging as part of their business and daily communications for internal and external use.
Below are some of the different sectors we work with and provide mobile solutions:
Banks:
The use of mobile is growing in the financial services sector and many leading banks are adopting mobile as part of their marketing strategy. Dialogue can provide the technology solutions for banks who would like to:
- Run competitions
- Inform customers of new financial services
- Update customers on interest rates
- Send SMS account alerts
Transport & Logistics:
The transport and logistics industry has seen an invasion of technology over the years and with mobile being one of them. Dialogue’s mobile solutions can help companies in this vertical market to save time and money, provide another fast and reliable form of communication, tracking and monitoring.
Some of the types of service that can be provided are:
- Location based services (LBS) – to track vehicles, engineers etc
- Text updates on deliveries or tracking goods
- Traffic warnings and travel updates
Call Centres / Customer Care:
Call centres and customer care lines have started to adopt mobile solutions as another alternative communication, to make it easier and quicker for customers to get in contact. It allows this vertical market to be more efficient and responsive and most importantly more cost effective. Examples of how mobile can be used include:
- Customer texts in to receive a call back
- Provide information to the customer via SMS
- Allow the customer to text a question to find out more information about a product
- Update customers with the latest company information